Find answers to the most common questions about our tours and services.
The tour price typically includes accommodation, meals as specified in the itinerary, ground transportation, guided tours, and entrance fees to attractions. International airfare and visa fees are usually not included unless explicitly stated.
Many nationalities can obtain an e-visa online or enter visa-free for up to 30 days. Please check the latest visa requirements for your specific nationality on the official website of the Ministry of Foreign Affairs of Uzbekistan.
You can cancel your booking up to 30 days before the departure date for a full refund. Cancellations made 15-29 days before departure receive a 50% refund. Cancellations within 14 days of departure are non-refundable.
Basic travel insurance is not included in the tour price but is highly recommended. We can arrange comprehensive travel insurance including medical coverage, trip cancellation, and baggage protection upon request.
Yes! We offer flexible tour customization. You can adjust the duration, add or remove destinations, upgrade accommodations, or request special experiences. Contact our travel consultants to design your perfect trip.
We accept bank transfers, credit/debit cards (Visa, Mastercard), and online payment systems. A 30% deposit is required to confirm your booking, with the remaining balance due 14 days before departure.
Central Asia is generally very safe for tourists. Uzbekistan, in particular, has a low crime rate and welcoming locals. We provide 24/7 support during your trip and ensure all accommodations meet our safety standards.
Absolutely! Many of our tours are family-friendly. We offer special family packages with child-friendly activities, comfortable accommodations, and flexible schedules. Children under 5 receive a 50% discount on land arrangements.
You will need a valid passport (with at least 6 months validity), visa (if required), tour confirmation voucher, travel insurance documents, and any prescription medications with proper documentation.
The best time to visit is during spring (April-May) and autumn (September-October) when the weather is pleasant and temperatures are mild. Summer can be very hot (40°C+), while winter is cold but offers unique winter experiences.
We offer a range of accommodations from boutique hotels in historic centers to luxury resorts. All accommodations are carefully selected for comfort, location, and service quality.
Yes, room upgrades are subject to availability at the time of check-in. We can also arrange upgrades in advance for an additional fee.
We use modern, air-conditioned vehicles for all ground transportation. For smaller groups, we use comfortable minivans, while larger groups travel in full-size buses.
