Effective upon publication on 25 October 2026, for new bookings made after publication only. Existing bookings retain the terms accepted when booked.
TERMS 2027 V1.0
Minzifa Travel Tour Booking Terms and Conditions • Website Version • Version dated 21 October 2026
1 General provisions
Minzifa Travel is the trading name of the family enterprise “UNIQUE TRAVEL”, referred to below as the Company. Its name in Uzbek is “UNIQUE TRAVEL” oilaviy korxonasi; its legal form is a Family Enterprise (FE).
Registered address: Apartment 12, 9 Khamza Street, Bukhara, Bukhara Region, Republic of Uzbekistan. Taxpayer Identification Number (TIN/STIR): 304298884.
State registration: 8 September 2016; registration entry No. 682; Certificate of State Registration of a Legal Entity No. 0000489.
Tourism activity licence No. T-0087, issued on 25 September 2017 by the State Committee of the Republic of Uzbekistan for Tourism Development. The licence covers inbound and outbound tourism; the validity period stated in the document is unlimited.
Director: Alimov T. A.
The Company's role in the particular transaction and the scope of services are specified in the contract and invoice provided to the client before payment. Booking cancellation notices, complaints and refund enquiries should be sent to booking@minzifatravel.com.
The base version of these terms is TERMS 2027 V1.0. The invoice, contract and agreed itinerary apply together with these terms; abbreviated wording used in invoices and tour programmes does not establish different rates or deadlines. Special terms for a particular product apply only if disclosed and agreed in writing before payment and must not result in duplicate deductions. The new version applies to new bookings once introduced by the Company; existing bookings remain subject to the version accepted when they were made unless the parties agree otherwise in writing. Mandatory provisions of applicable law take precedence.
The Company provides the terms to the client before payment and retains evidence of acceptance. Payment of the invoice constitutes acceptance of the version supplied beforehand; additional obligations not disclosed before payment do not arise automatically.
The new version applies to new bookings once introduced by the Company. Existing bookings remain subject to the terms accepted when they were made unless the parties agree to changes in writing.
2 Booking requests and confirmation
The client provides the travel dates, participant details, information required for reservations and any important requests. The Company and the client agree on the itinerary, price, accommodation, included services and payment terms.
Receipt of a request or payment does not, by itself, confirm the availability of a particular hotel, flight or train. Services that remain on request and their confirmation deadlines are disclosed before payment. The Company sends written confirmation listing confirmed services and separately identifies outstanding requests.
If a service cannot be confirmed, the Company proposes an alternative and states any price difference. Substitution requires the client's consent. If no alternative is agreed, payment for the unconfirmed service is refunded without a cancellation charge. If the agreed tour cannot be performed without that service, the parties agree on an alternative or a refund of payment for the tour that cannot be performed.
Special requests become binding obligations of the Company only after written confirmation. The Company may not describe a service as “on request” if it has already confirmed that service to the client.
3 Payments and pricing
Payment amounts are calculated against the full agreed tour price stated in the invoice. The invoice specifies the amounts, currency, payment details and calendar due dates.
Time before the tour starts | Payment required |
|---|---|
180 days or more | 15% deposit |
46–179 days | 30% deposit |
45 days or less | Full payment at the time of booking |
Balance on an existing booking | No later than 45 days before the tour starts |
The deposit is determined by the number of calendar days before the tour starts on the date the booking is made. The schedule is not automatically recalculated as departure approaches; no separate increase of an early deposit from 15% to 30% is required. The remaining balance must be paid no later than 45 days before the tour starts.
If a particular service requires earlier payment to a supplier, the additional advance payment, its due date, purpose and cancellation terms are agreed with the client before that service is ordered. The deposit may not be increased unilaterally after payment.
The price and mandatory supplements are disclosed before payment. Taxes, tourist levies, bank charges and payment processing fees are identified as included in the price or stated as separate amounts. Undisclosed fees are not added after payment. A fee already included in the invoice must not be charged again.
If payment is overdue, the Company sends written notice stating the consequences and a deadline to remedy the delay, taking supplier conditions into account. Cancellation is not automatically treated as the client's voluntary withdrawal: the grounds for termination and the calculation of any deduction are communicated in writing in accordance with the contract and applicable law.
4 Cancellation notices
Written booking cancellation notices must be sent to booking@minzifatravel.com or through an agreed communication channel specified in the contract or booking confirmation. The time the Company receives the notice applies, rather than the time a manager replies. A cancellation communicated by telephone must be confirmed in writing.
For multi-day tours, the notice period is the difference between the calendar date the tour starts and the calendar date the cancellation is received, using Asia/Tashkent time (UTC+5). The tour start date is day 0. For separately booked short excursions, the period is measured in hours before the agreed start time.
If the client cancels after the tour has started, a refund for services left unused at the client's discretion is not guaranteed. The Company checks whether suppliers can provide refunds. The client's mandatory rights, including rights arising from inadequate performance, remain unaffected.
5 Client cancellation of a multi-day tour
Unless special product terms were agreed before payment, the following schedule applies. It covers the client's voluntary cancellation and does not replace the rules governing the Company's liability for failure to perform its obligations.
Cancellation notice before the tour starts | Scheduled cancellation charge |
|---|---|
30 days or more | 30% of the tour price |
15–29 days | 50% of the tour price |
7–14 days | 70% of the tour price |
6 days or less, including no-show | 100% of the tour price |
The actual amount retained is the lower of the payment received and the scheduled cancellation charge. The refund equals the payment received less the actual amount retained. In the event of voluntary cancellation, the client is not required to pay any shortfall between the payment received and the scheduled charge.
If an early deposit of 15% is lower than the scheduled cancellation charge, only the 15% deposit paid is retained.
Tour price $10,000 | Payment received | Amount retained | Refund |
|---|---|---|---|
Cancellation 60 days before | $1,500 | $1,500 | $0 |
Cancellation 60 days before | $3,000 | $3,000 | $0 |
Cancellation 30 days before | $10,000 | $3,000 | $7,000 |
Cancellation 20 days before | $10,000 | $5,000 | $5,000 |
Cancellation 10 days before | $10,000 | $7,000 | $3,000 |
Cancellation 5 days before | $10,000 | $10,000 | $0 |
These examples illustrate how refunds are calculated; they do not permit non-compliance with the payment schedule. If some participants cancel, the Company calculates the cancelled services separately and agrees any price adjustment for the remaining participants. The full group's price must not be retained automatically.
6 Non-refundable services and special products
Tickets, certain hotels, permits and other services subject to special restrictions are identified before payment, together with their prices and conditions. For services within the package, supplier costs are not automatically added on top of the percentage cancellation charge. Any different arrangement must be expressly agreed in advance and must prevent duplicate recovery; cancellation deductions remain limited to the payment received.
Services independently purchased by the client from third parties outside the Company's invoice are governed by the client's contracts with those parties. This does not exclude the Company's liability for its own breaches where provided by law.
7 Short excursions and specific destinations
The following schedule applies to separately purchased excursions and short tours lasting one or two days. Excursions included within a multi-day package are not recalculated separately under this schedule.
Time before the service starts | Scheduled cancellation charge |
|---|---|
120 hours or more | 30% of the service price |
48 hours to less than 120 hours | 40% of the service price |
5 hours to less than 48 hours | 70% of the service price |
Less than 5 hours, including no-show | 100% of the service price |
The exact start date, time and time zone are stated in the confirmation. Cancellation exactly 120 hours before the service starts incurs a 30% charge; exactly 48 hours before, 40%; and exactly 5 hours before, 70%. The actual amount retained is limited to the payment received.
For tours to Morocco, Jordan, Iran, Georgia, Azerbaijan and Armenia, and for other partner products, special terms are set out in a separate addendum agreed before payment. If no such addendum has been agreed, the schedule in Section 5 applies to a multi-day tour, while the schedule in Section 7 applies to a separately purchased excursion or short tour lasting one or two days. Higher cancellation percentages do not apply automatically because of the destination.
8 Changes requested by the client
Requests to change dates, replace a participant or change the itinerary or services must be submitted in writing. Before making changes, the Company advises the client of availability, the revised price, rebooking costs and any effect on cancellation terms. A change takes effect only with the client's consent.
If a requested change requires cancellation of the original services, the Company discloses the relevant calculation before confirmation. The same costs must not be charged twice. Payments may be credited towards a future trip only under a separate written agreement specifying the amount, validity period and additional payment rules.
9 Accommodation and additional expenses
Room category, meals, early check-in, late check-out, tourist levies and registration fees are determined by the itinerary and invoice. A service described as included must not be charged to the client again.
The single supplement is disclosed before payment. If the client requests room sharing, the Company agrees, before the deposit is paid, on a deadline for finding a roommate and the options if none is found: acceptance of the disclosed supplement, another agreed accommodation arrangement or cancellation on terms disclosed in advance. An unexpected mandatory supplement is not introduced after the deposit has been paid.
The client pays personal expenses, voluntary tips and additional services outside the agreed package. Any additional services and their prices must be agreed in advance.
10 Cancellation and changes initiated by the Company
If the Company cancels the tour for its own operational reasons, all payments received for the cancelled tour are refunded without an administrative fee. A change of dates or an alternative tour may be offered as options and requires the client's consent. Any associated losses are considered under the contract and applicable law.
The minimum group size, departure status and deadline for deciding whether the tour will operate are disclosed before payment. If the tour is cancelled because the minimum group size is not reached, the Company notifies the client no later than 20 days before the tour starts. A departure already confirmed as guaranteed must not be cancelled by relying on an undisclosed minimum group size.
Any replacement of a hotel, vehicle, flight or train, or a material itinerary change, is accompanied by an explanation of the reason and its effect on price and quality. Material changes require the client's agreement. If agreement cannot be reached, the parties determine how the remaining services will be performed and the refund for services not provided, taking applicable law into account.
11 Force majeure and safety
Events beyond the parties' reasonable control, including natural disasters, government restrictions, border closures and other extraordinary events, are assessed according to their effect on the ability to perform the contract. An ordinary shortfall in participant numbers, a booking error or an increase in costs does not, by itself, constitute force majeure.
The Company promptly informs the client, takes reasonable measures to reduce the consequences and offers feasible options: an itinerary change, postponement by agreement or termination of the part of the tour that cannot be performed.
A settlement following termination due to force majeure is calculated separately from voluntary cancellation by the client. The Company discloses the payments received, services provided, supplier refunds and documented non-refundable commitments. Deductions are permitted only to the extent allowed by applicable law and the agreed terms. No fixed administrative fee applies in a force majeure situation.
The Company takes steps to obtain available refunds from suppliers. Any amounts subsequently recovered that relate to the client's payment and are not lawfully retained are paid to the client with an additional calculation. Credit towards a future tour does not replace a cash refund without the client's consent.
Independently purchased international flights, visas and other expenses are not automatically included in the package refund. This provision does not limit any mandatory liability of the Company for its own breach.
12 Travel documents and participant responsibilities
The client provides accurate passport information on time and discloses needs that may affect the itinerary, including accessibility requirements, mobility restrictions, dietary needs and other important circumstances. Before booking, the Company advises whether it can meet the necessary requirements.
The Company provides information relevant to the itinerary on visa, border, medical and other formalities. The client complies with the requirements communicated and checks the validity of travel documents. Visa support does not guarantee a decision by a consulate or border authority.
A visa or entry refusal does not automatically entitle the client to a full refund. The reason and settlement are considered in light of the contract, applicable law and whether the Company fulfilled its obligations. The consequences of the Company's own error are not transferred to the client.
The Company recommends medical travel insurance covering evacuation and, where appropriate, cancellation risks. If insurance is mandatory under the law or for a particular activity, the requirement is disclosed before payment.
Participants comply with lawful safety requirements and supplier rules. If safety is at risk, the Company takes necessary measures and explains in writing the implications for the itinerary and payments. There is no automatic forfeiture of all refunds without an assessment of the circumstances.
13 Complaints and refunds
Any problem during the trip should be reported promptly to the tour representative or through the emergency contacts in the confirmation so that the Company has an opportunity to resolve it. Failure to report immediately does not, by itself, extinguish the client's statutory rights.
Written complaints and refund enquiries must be sent to booking@minzifatravel.com with the booking reference, a description of the matter and any available supporting evidence. The Company provides a reasoned response within 10 business days of receipt, or within a shorter period if required by law.
A refund is initiated within 10 business days after its basis and amount have been determined and the necessary payment details received, unless the law requires an earlier refund. An undisputed amount is not delayed because another part is disputed. The time required for funds to reach the account depends on the bank and payment provider; the Company supplies confirmation that the refund has been sent.
As a rule, refunds are made to the payer using the original payment method and in the settlement currency. Any alternative is agreed in writing. Fees may be deducted only where permitted by law, disclosed in advance and not charged twice. Exchange-rate terms are disclosed before payment.
14 Liability and dispute resolution
The parties are responsible for performing their obligations under the contract and applicable law. Engaging a supplier does not release the Company from its obligations to the client. Proposals for settlement are considered in writing. If no agreement is reached, the dispute is resolved by the competent authority under the procedure established by law.
If a provision cannot be applied, the remaining terms continue to apply to the extent permitted by law. Matters not addressed in the booking documents are governed by applicable law; the client's mandatory consumer rights remain unaffected.